Our continuing relationship began with the technical and maintenance support of several Nortel legacy Meridian/Business Communication Manager systems, and migrated to a national communication deployment initiative with ShoreTel’s unique distributed VoIP architecture systems. The highly successful implementation is on-going with a support strategy through seamlessly integrated voice, and data within our business processes. We are very happy to experience the elimination of traditional PBX costs with lower TCO, complexity and inherent reliability issues.”
I have been with the Ministry of the Attorney General for 17 years and have dealt with numerous companies and never had such exceptional customer service. Trina went out of her way to obtain all the required information from me and was an absolutely pleasure to deal with on the phone. Things went so smoothly with our request(s) and I owe that completely to Trina.
I must say my first and only dealing with Smart IP has been outstanding.
He listened to our concerns without interrupting, followed up with us each time he told us he would and finally was able to figure out a solution for our phone system. I was extremely impressed with his commitment and genuine concern for our phone needs and would gladly recommend your company to our community networks as a result of my experience dealing with these two exceptional individuals.
As someone who has worked in the AIDS service sector for many years, I have come to expect a certain level of brisk and impersonal efficiency when dealing with companies. I must say, the warm professionalism of Joseph and Christina has changed my opinion, indeed.
The upgrade went very well thanks to Dave and Kenny. They are always great to work with. Please share this appreciation with their manager.
I just wanted to take a few moments of your time to salute a few of your employees that I have had the pleasure of working with over the past couple of months. They are Trina Bell, Sue Black and Christina and all the technicians who handle our tickets.
Their diligent work and professionalism along with timely updates has allowed us to service our customers in the Canada area with great satisfaction. It is always a pleasure speaking with Trina especially. She is a great asset to your company.
After the successful installation of our new phone system under extreme time constraints, I would like to personally thank you for the role you played in making this happen. Your invlovement in this project not only enabled us to make the right decisions for our company, it also brought together all other stakeholders to work in unison.
I would also like to express my thanks to Mathew Wilson who tirelessly worked on the installation and continues to support us.
TNG having receommended Smart IP was the right decision for us.
I’ve been surveying user’s and it seems like it’s going along really well. They’re especially excited about the software piece, thinking it’s pretty cool and can’t wait.
This is a GREAT THING.
I wanted to say that I was very impressed with how quickly, efficiently and painlessly Smart IP took care of us. Your high level of customer service says a lot about your company and as such we would not hesitate to recommend your services to anyone.
It’s this kind of service where your techs go beyond the scope of their work and beyond the normal hours of the day that continues to impress us each day.
On behalf of the Rotary Club of Oakville West and the Oakville Chamber of Commerce, CONGRATULATIONS. You have been recognized by your peers as an example of excellence in business
I would like to recognize Smart IP and the staff that work primarily on Cadillac Fairview’s account for providing outstanding customer service… Successful service is a combination of technical expertise, the ability to manage both information and people, and efficient, communication. I know that no matter what time of the day or night, I can always count on you. Great job!!!
In light of the exceptional work, I will be ordering another 5 complete systems to begin our growth throughout Canada and our long-term relationship.”
Your wealth of knowledge on our phone system and potential improvements to the system was of great assistance in making decisions to enhance the efficiency of the phones, and therefore, of the service we provide.